Where the market
checks.
Every vendor's billing rule, dated, in public. And how each AI agent holds up, pooled from buyers' own records, once members open it.
Every rule change, dated.
Vendors write the rule that decides what you are billed for, and they change it. We read each vendor's own pages every week and keep every dated version. Real sources, in our own words.
- Zendesk
New outcome plans ("Zendesk Unlimited"): the buyer sets an outcome budget and pays for issues resolved. Zendesk grades each outcome itself. No public rule or price yet.
Zendesk newsroom - Zendesk
The older rules article is renamed "prior to resolution tiers" and edited.
Zendesk help center - Salesforce
Agentforce pricing page changed. Shows $2 per conversation and $2 per Help Agent resolution.
Salesforce pricing page - Fin
Five billed outcome types: $0.99 for a resolution, procedure handoff, disqualification or self-serve routing; $9.99 for a qualification. One outcome per conversation at most.
Fin help center - Fin
A resolution is assumed after 24 hours of silence following Fin's last answer. The charge comes off only if the customer returns to the same conversation.
Fin help center - HubSpot
Customer agent: the status is set 72 hours after the visitor's last reply. Only a handoff the visitor asks for stops the charge.
HubSpot knowledge base - Zendesk
Accounts bought through resellers: overage on automated resolutions is billed automatically from Nov 15, 2026. No back-billing.
Zendesk help center - Salesforce
Agentforce Help Agent announced at $2 per resolution, live in July 2026.
Salesforce pricing page - Zendesk
Resolution tiers: assisted escalation, contained and verified. Only a verified resolution draws on the allowance.
Zendesk help center - HubSpot
Customer agent moves from $1.00 per conversation to $0.50 per resolved conversation.
HubSpot company news - Fin
The billing unit moves from resolutions to outcomes; handoffs and sales outcomes are covered.
Outside write-ups citing Fin · two or more outside reports - Fin
Fin staff restate the billing logic in the community: billed when the end user gets an answer and does not ask for further help.
Fin community, staff replies - Salesforce
Flex Credits added: $0.10 per action.
Outside write-ups citing Salesforce · two or more outside reports - Sierra
Publishes its outcome pricing: paid per agreed outcome, in most cases no charge on escalation.
Sierra blog - Salesforce
Agentforce launches at $2 per conversation.
Outside write-ups citing Salesforce · two or more outside reports - Zendesk
Automated-resolution pricing introduced.
Zendesk help center
What each vendor counts today, side by side with the buyer's definition: the buyer's definition of resolved →
How each agent holds up.
Of every 100 results buyers paid for, how many held up, counted from the buyers' own records under one public rule. Opens once buyers pool their counts.
Invented names and figures. No real vendor is ranked here.
Pooled from buyers' own records, under one public rule. A number never names a single buyer. A vendor's reply sits on its own sheet, beside the count.
Start with your
own number.
The free Standing Audit counts one month of your bill. Your number is yours; it joins the Standings only if you say so.