How we count · the method

Their rules.
Your proof.

Every claim quotes the vendor's own terms, as written on the date of the bill. Every number opens the records behind it. The same public rule for every vendor.

See how a result is judgedOpen the records
The Casebook

Two records meet one rule.

Your records
Conversations
Later contacts · every channel
Refunds · chargebacks
Human handoffs
The rulePublic · versioned · the same for all
The vendor's bill
Every charged result
Conversation ids
Outcome type
Its own billing rules, dated
Held upNothing afterwards says the problem was still there.
Came backA new contact on any channel within 7 days, a refund within 14, or a person took over.
Owed backBilled against the vendor's own rules: twice, after a requested handoff, or for a test.
Not judged yetNo rule can settle it. Shown as a range, never guessed.
if same customer returns, any channel, within 7 days → came backif refund on that order within 14 days → came backif a person took over → came backif billed twice, or against the vendor's own rules → owed backif no rule can link it → not judged yetelse → held up

The full rule, free for any contract: the buyer's definition of resolved →

The proof · example records

Every number opens
the records behind it.

standing://northwind/talvo-ai/marchExample dataReplay

Click any line to see what happened. Invented vendor, buyer and figures.

Three ways in · the most independent first

Nothing we count depends
on a vendor's permission.

Today01 · In your own houseA counter you run yourself.

It runs on your computer and reads files you already own: the bill, the conversations, later contacts, refunds. Your conversations never leave. Only the totals reach us.

After the checks below02 · Your own exportSend us the files.

The same files, counted by us. Opens only once every promise in "before a file reaches us" is built and tested.

Later03 · Store appsOne click inside your helpdesk.

A convenience, never the foundation. A vendor can remove an app from its store; ways 01 and 02 carry on.

Neutral, or it is worth nothing
We never sell AI.
Places are never for sale.
No cut of your recovery.
One public rule for all.
Security · what is true today, and what comes first

Your records stay yours.

True today · the counter in your house
  • No passwords, keys or admin access. The counter reads files you already have.
  • Your conversations never reach us. It has no network code; only the totals file is shared, and it names no conversation and no customer.
  • Message text is read to decide, then not kept.
  • No AI model is called, and none is trained on your data.
  • No security audit report yet. We say "not yet" until one exists. Our own review is published with the counter.
Built and tested before a file reaches us
  • Customer identifiers kept only as keyed hashes
  • Your data walled off from every other company's, tested on every change
  • Raw files deleted within 30 days of the report
  • Every time a Standing person opens your data, it is logged
  • Encrypted in transit and at rest; two-factor for everyone at Standing
  • Stored in the United States; our list of processors on request
  • You hear from us within 72 hours if something goes wrong

Where AI fits: rules decide every verdict and every dollar. If a model is added later, it answers one question only (are two contacts about the same problem?), sees text with personal details removed, and never decides what is owed back.

See it on your bill

Find out where
you stand.

Any agent. Any vendor. Any language. Done is a claim. Standing is the record.

Book a 15-minute bill walkthroughSee the free Audit