Standing Audit · free · one month

One month of your bill,
counted. Free.

Your vendor counted its own results and sent the bill. We count the same month against your own records and hand back one page: your number, what you're owed back, your real cost, and where your agent fails.

Book a 15-minute bill walkthroughWatch the page build
The one page · example

Four answers on one page.

01 · The number

Of every 100 results you paid for, 82 held up.

Each billed result is checked against what happened next in your own records: a new contact on any channel within 7 days, a refund within 14, a person taking over.

02 · Owed back

$297.00 that broke the vendor's own rules.

Charges your vendor's own billing rules say should not be there. Each one comes with the record behind it and the rule it broke, ready to send inside the vendor's window.

03 · Real cost

$1.21 per result that held up. Not $0.99.

What you really paid for each result that held up. The price your vendor cannot print.

04 · The fix map

Where your agent fails, topic by topic.

Where the results that came back came from, so your team knows where to look first. We point. We never write the fix, and we never sell you a bot.

Standing AuditExample
Northwind Outfitters · Talvo AI · March · 5,000 billed results · $4,950.00
01 · The number
82
Held up
4,100
Came back
550
Owed back
300
Not judged yet
50
02 · Owed back · claim ready
$297.00
Customer asked for a person, still billed
150 · $148.50
Same conversation billed twice
90 · $89.10
Internal or test conversation
60 · $59.40
03 · Real cost per held-up result
$1.21 invoice says $0.99
Paid for results that came back
550 · $544.50
Not judged yet, shown as a range
50 · $49.50
04 · Where it came back from
  • Where is my order210
  • Refunds and returns140
  • Account access90
  • Changing an order70
  • Everything else40
Rule standing-default v1 · counter 1.0.1 · vendor rule read Mar 1 · every figure is an example
Free self-check · runs in your browser

Check one rule yourself, right now.

Your vendor bills at most one result per conversation; Fin says so in its own rules. Drop your billing export here and see whether any conversation was charged twice. The file never leaves your computer. Nothing is uploaded and nothing is kept.

Drop your billing export here or · CSV or TSV · read on this page only
What it checks

One line per charge, each with its conversation id. Any id that appears on more than one charge is a second charge for the same conversation.

What it can't see: whether each result held up. That needs your other records, and that is the free Audit.

The example file is invented. This check covers one rule only. The full Audit checks every rule against your other records.

Before the walkthrough · your number, roughly

Now drive it yourself.

82held up
of every 100
$4,950.00billed a month
$297.00owed back a month
$594.00paid for results that came back
$1.21real cost per held-up result

A calculator, not a result. Your real number comes from your own records: one month of your bill, one page back, free.

What it takes

Files you already have.
No passwords, no keys.

01The bill

Your vendor's billing export for one month: one line per charge, with its conversation id.

02The conversations

The same month from your helpdesk: ids, times and how each one ended.

03What happened next

Later contacts on any channel and refunds, for the weeks after. That is the part your vendor never sees.

Counted in your own house: the counter runs on your computer and only the totals reach us. How we count →

The price
$0

One month. One page. Free.

After the Audit, Standing Monitor counts every month: a small fee for each result we count, the same fee whether it held up or came back. You pay for what we count. Never for what we find.

Your last bill

Find out where
you stand.

Fifteen minutes on a call. We walk through your last bill together and tell you exactly which files the Audit needs.

Book a 15-minute bill walkthroughThe buyer's definition of resolved